Introduction — What is the Ledger Getting Started Hub?

The Ledger Getting Started Hub (ledger.com/start) is the official onboarding destination for Ledger hardware wallet users. It centralizes setup steps, educational resources, and support materials so you can initialize your Ledger device securely and confidently.

Why use the Getting Started Hub?

• Consolidated step-by-step instructions for both beginners and experienced users.
• Security-first approach to seed phrases, device setup, and recovery.
• Links to official software, support articles, and contact resources.

Use this presentation as a companion to the Hub: it expands on handling best practices, common pitfalls, tips for office environments, and practical steps you can follow immediately.

1. Unbox & Inspect

Confirm the Ledger package is sealed and has not been tampered with. Ledger devices ship in tamper-evident packaging — if you suspect tampering, contact support.

2. Connect & Initialize

Use an official cable or a reputable USB-C/USB-A adapter and connect your Ledger device to your computer. Follow the on-screen prompts to choose a PIN. Never share your PIN or enter it on an untrusted device.

3. Write down your Recovery Phrase

When prompted, write down the recovery phrase (24 words for many Ledger models) on the physical card provided or a metal backup plate. Keep multiple secure copies; avoid digital photographs or cloud backups.

Physical Handling

Keep the Ledger device in a safe, dry location. Avoid leaving it plugged in unattended in public or shared spaces. Consider a locked drawer or safe for long-term storage.

PIN & Access

Choose a PIN that is easy for you to remember and hard for others to guess. Avoid obvious sequences. For office environments, enter your PIN discreetly and away from cameras or windows.

Recovery Phrase Security

The recovery phrase is the ultimate key to your crypto. Store it offline, ideally in two geographically separate, secure locations. Consider metal backup solutions which are fire, water, and corrosion resistant.

Handling checklist (quick)

• Verify package integrity
• Use official Ledger apps only
• Never share your 24-word phrase
• Keep firmware updated via Ledger Live only

In offices where multiple people may need to interact with crypto infrastructure, "handing" means clearly defining roles, using multi-signature setups where appropriate, and minimizing single-person control of large funds. Avoid sharing devices or recovery phrases between colleagues.

Multi-user best practices

• Use multisig wallets for shared treasury control.
• Keep individual devices for personal accounts; do not pool recovery phrases.
• Establish written procedures for device handover, maintenance, and firmware updates.

Office training

Provide staff with short training sessions on how to recognize phishing, social engineering, and the correct way to hand over a device when necessary. Maintain an incident response plan.

Common attack vectors

Phishing sites, fake Ledger support, malicious USB devices, and compromised computers are frequent threats. Always validate URLs before entering sensitive information and download Ledger Live only from ledger.com.

Recovery & testing

Test your recovery procedure in a controlled way: create a small wallet, recover it on a different device to confirm your backup is correct, and then destroy the test wallet. This ensures your recovery phrase is accurate and usable in an emergency.

Incident response

• Revoke approvals for unknown transactions immediately.
• Contact official Ledger support via ledger.com for guidance.
• Move unaffected funds to new addresses if compromise is suspected.

Ledger works with many software wallets and services for signing transactions. In office contexts, document procedures for how to request a signature, verify transaction details, and log approvals. Keep audit trails.

Document templates

Create a standardized form to request on-chain actions that includes: action description, amount, destination address, required signers, and approval timestamps. This reduces mistakes and improves traceability.

Below are ten labeled links you can copy into office documents, wikis, or bookmarks. They all lead to the official Getting Started Hub:

Place any of these directly into internal documentation — they are short, friendly, and always take users to the Hub for the latest official instructions.

Device not recognized?

Try a different cable, empower OS drivers, and confirm you're using the latest Ledger Live. Reboot your machine and, if needed, try another computer to isolate the issue.

Forgotten PIN?

If you forget the PIN and cannot access the device, you must reset the device and recover using your recovery phrase. A forgotten PIN cannot be recovered without the phrase — that's the security model.

Lost recovery phrase?

Losing your recovery phrase is critical. If it's lost and you still have access to the device, create a new wallet and transfer funds immediately to a newly created backup. If you cannot access the device, funds may be irretrievable.

• Always use official Ledger resources (ledger.com/start, Ledger Live).
• Store your recovery phrase offline and test your backups.
• Use multi-signature arrangements for shared funds.
• Train office staff, and create formal procedures for handing and handling devices.
• Keep device firmware up to date, and monitor for official advisories.

Final note

Security is layered: hardware, process, people, and documentation all matter. Use the Getting Started Hub as your official single-source reference and incorporate these practices into your daily workflows.

Click any of the "Office Link" buttons above, or use this direct link: ledger.com/start. Follow the official instructions, secure your recovery phrase, and review the best practices outlined in this presentation.